Privacy Policy for AI Voice Agent

Last Updated: January 18, 2025

Introduction

This Privacy Policy describes how Cet Tech LLC (“we,” “our,” or “us”) collects, uses, and protects information obtained from users of our AI Voice Agent app (“the App”) on the Shopify platform. We are committed to protecting your privacy and ensuring the security of all personal data we process.

Contact Information

– Company Name: Cet Tech LLC

– Address: 3 Germay Dr Unit 1430, Wilmington, DE, USA

– Email: info@cettechventure.com

Information We Collect

Through Shopify’s APIs

– Customer conversation data and interaction history

– Customer names (when provided and consented to)

– Email addresses (for conversation tracking and identification)

– Page visit context (which pages customers interact with)

– Voice interaction data

Directly from Merchants

– Merchant account information

– ElevenLabs API credentials

– Widget placement preferences

– Usage analytics and settings

– App configuration data

From Store Customers

– Voice inputs during conversations

– Chat interaction data

– Page context information

– Time and duration of interactions

– Customer queries and responses

How We Use The Information

We use the collected information solely for the following purposes:

1. Providing voice chat functionality
2. Processing customer inquiries
3. Generating appropriate AI responses
4. Creating analytics and performance reports
5. Improving the App’s functionality
6. Ensuring quality of service
7. Maintaining security and preventing fraud

Data Retention

– Customer conversation data is retained for 90 days

– Analytics data is retained for 12 months

– Merchant configuration data is retained for the duration of app usage

– All data is deleted upon merchant uninstallation after a 30-day grace period

Data Security

We implement robust security measures including:

– Encryption of data at rest and in transit

– Regular security audits

– Secure data backups

– Access control and authentication

– Staff access limitations

– Regular security training

– Incident response procedures

Data Storage and Transfer

– Data is stored in secure cloud environments

– We use industry-standard encryption protocols

– International data transfers comply with applicable regulations

– We maintain appropriate data transfer mechanisms

Your Rights

Merchants and their customers have the right to:

– Access their personal data

– Request data correction

– Request data deletion

– Opt-out of data processing

– Export their data

– Lodge a complaint

– Withdraw consent

Customer Consent and Opt-Out

– Customers can opt-out of voice interactions at any time

– Clear notice is provided before voice recording begins

– Consent is obtained for data processing

– Customers can request data deletion

Third-Party Services

We use ElevenLabs for voice processing. Their privacy policy applies to voice data processing: ElevenLabs Privacy Policy

Changes to This Policy

We may update this Privacy Policy periodically. We will notify merchants of any material changes via email or through our app interface.

Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer at:

info@cettechventure.com

Compliance with Privacy Laws

We comply with applicable privacy laws including:

– General Data Protection Regulation (GDPR)

– California Consumer Privacy Act (CCPA)

– Other applicable state and federal regulations

Data Breach Notification

In the event of a data breach, we will:

1. Notify affected parties within 72 hours
2. Provide details of the breach and data affected
3. Take immediate remedial action
4. Cooperate with authorities as required

 

Customer Data Requests

To submit a data request:

1. Email us at info@cettechventure.com
2. Include your store URL and customer information
3. Specify the type of request (access, deletion, etc.)
4. We will respond within 30 days

Questions and Concerns

For any privacy-related questions or concerns, please contact us at:

info@cettechventure.com